Terms & Conditions

Terms and Conditions

Introduction
Meem Noon, registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. 2031114624, welcomes you and informs you that using the platform as a consumer or merchant constitutes full agreement and acceptance, with complete legal and regulatory capacity, of all terms and conditions outlined herein. By agreeing to these terms and beginning the registration process on the platform, you confirm your commitment to its rules and the provisions mentioned.

General Definitions

  • Meem Noon: Meem Noon is a mobile application that connects customers and merchants.
  • Customer: A consumer who purchases from a retailer for personal consumption and use.
  • Merchant: A business entity offering products in bulk for sale to customers.
  • Internal Carrier: Shipping companies and couriers responsible for transporting shipments within the Kingdom.
  • Shipment: Products ordered by the customer through the application after being delivered to the internal carrier.

General Policies

  • The platform complies with the regulations issued by the government of the Kingdom of Saudi Arabia, represented by the Ministry of Commerce. This policy list has been created in accordance with these regulations. If updates to the Ministry of Commerce regulations render any provisions in this list invalid, the provision shall be considered null and void.
  • Customers are entitled to exchange or return items only in the cases specified by the merchant. Meem Noon disclaims any responsibility for such matters.
  • If there is an error in the address or shipment caused by the internal carrier, Meem Noon bears no responsibility, and the customer may follow up with the shipping company.
  • Similarly, in cases of shipment loss or delays caused by the internal carrier, neither Meem Noon nor the merchant shall be held liable. The customer should resolve the matter directly with the shipping company.
  • Merchants rely on the information provided by customers for shipping purposes and are not responsible for errors resulting from incorrect data entered by the customer. Customers may request reshipping, but they will bear the additional shipping costs.
  • Merchants must ensure the availability of actual stock and avoid delaying orders until the product is restocked. The inventory recorded in the application must match the actual available stock.
  • Merchants are required to upload clear and accurate images of their products that showcase all details naturally, avoiding any manipulation of colors or lighting that could misrepresent the product.
  • Merchants must protect customer data and maintain the confidentiality of their information in accordance with Meem Noon's usage policies.

 

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Merchant Registration Agreement

First Party: Meem Noon, registered under Commercial Registration Number 2031114624, with its address: [First Party Address], and phone number: 0502544451.
Second Party: [Second Party Name], registered under Commercial Registration Number [Commercial Registration Number], with its address: [Second Party Address], and phone number: [Second Party Phone Number].

Preamble
The Meem Noon platform is a mobile application dedicated to connecting merchants interested in selling gold with customers looking to purchase gold. The First Party is committed to providing the following services to the Second Party:

  1. Operating the platform (as a mobile application) smoothly and without interruptions 24/7.
  2. Registering the merchant on the platform and providing continuous technical support.
  3. Providing a dedicated dashboard for merchants to manage store settings, add products, track orders, and view store statistics.
  4. Offering a variety of payment methods on the platform.
  5. Providing different shipping and delivery options for merchants to choose the most suitable one.

Accordingly, both parties agree to conclude this agreement in accordance with the following terms and conditions:

Terms and Conditions

  1. Annual Subscription Fee:

    • The registered merchant is obligated to pay an annual subscription fee of 1,000 SAR, noting that merchants are exempted from this fee until 01/01/2026.

  2. Adherence to Actual Inventory:

    • Merchants are required to ensure the availability of the products listed on the platform and not delay orders due to unavailable stock.
    • The inventory listed on the platform is considered the official and actual inventory.

  3. Accuracy of Product Images:

    • Merchants must upload clear and accurate images of their products that display all details naturally, avoiding any manipulation of colors or lighting to misrepresent the product.

  4. Customer Data Protection:

    • Merchants commit to safeguarding customer data and maintaining the confidentiality of their information in accordance with Meem Noon’s usage policies.

  5. Delivery of Products in Good Condition:

    • Meem Noon disclaims responsibility for any damage to the product during shipping or discrepancies between the shipment and the ordered product.
    • Merchants are responsible for communicating with the customer and the internal carrier to resolve any issues that may arise.

  6. Return and Exchange Policies:

    • Merchants must define clear return and exchange policies for their store in accordance with their products.
    • Meem Noon disclaims responsibility in cases where customers request a return or exchange for any reason.

  7. Refunds in Case of Product Issues:

    • Customers have the right to request a full refund if the product has a manufacturing defect or is different from the displayed image.
    • The merchant bears the costs of the full refund, including bank or administrative fees, as Meem Noon holds no responsibility for such cases.

  8. Meem Noon Commission:

    • Meem Noon charges a commission of 5% on every sale transaction.
    • Merchants must include all applicable fees in the product pricing on the platform.
    • For example:
      • If the product price is 100 SAR and the customer pays using Visa:
        • Payment processing fee (Visa): 2.5% + 1 SAR = 3.5 SAR.
        • Meem Noon commission: 5% = 5 SAR.
        • Net amount for the merchant: 91.5 SAR.
    • Payment fees vary depending on the payment method used.

Payment Processing Fees

The following fees apply based on the payment method used by customers on the platform:

  1. MADA Transactions: A fee of 0.95% of the transaction amount is applied.
  2. VISA/MasterCard Transactions: A fee of 2.5% + 1 SAR is applied to each transaction.
  3. URPAY Transactions: A fee of 1.5% of the transaction amount is applied.
  4. STCPAY Transactions: A fee of 2% of the transaction amount is applied.
  5. Tabby or Tamara Transactions: A fee of 6.99% + 1 SAR is applied to each transaction.

Note:

  • The payment option via Tabby or Tamara can be enabled or disabled by the merchant as per their preference.
 
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